Return & Refund Policy
At Wibbloo, we are committed to offering stylish, comfortable, and high-quality clothing for kids. Each product is carefully checked and packaged to ensure it reaches you in perfect condition.
1. Size Exchange Policy (The "Perfect Fit" Promise)
Did you order a size that doesn't fit? No worries!
- We offer a one-time size exchange for the same product.
- If the size you ordered is too small or too big, simply request an exchange within 3 DAYS of delivery.
- We will replace it with the correct size so your child can enjoy their new outfit perfectly.
2. 3-Day Return & Exchange Window
You can raise a return or exchange request within 3 days (72 hours) of receiving your order.
(For example: If you received the order on the 1st of the month, please inform us by the 4th.)
3. Damaged or Wrong Items
In the rare event that you receive a defective product or the wrong item:
- Please contact us within 24 hours of delivery with an unboxing video or clear photos.
- We will send you a fresh replacement immediately, free of charge.
4. Eligibility for Return & Exchange
To be eligible for a return, your item must meet the following criteria:
- Unused & Unwashed: The product must be in its original, unused condition.
- Tags Intact: All brand tags, labels, and original packaging must be preserved.
- No Odor/Stains: Items with strong perfume, smoke, or body odor will not be accepted.
Note: We highly recommend making an Unboxing Video while opening the parcel. In case of a damaged, defective, or missing product, this video will be required for a quick resolution.
5. How to Initiate a Return & Exchange?
Follow these simple steps to process your request:
- Step 1: Email us at wibbloo.official@gmail.com or WhatsApp us at
8448685237 with your Order ID and the reason for return/exchange. - Step 2: If the product is defective or damaged, please attach a clear photo or unboxing video.
- Step 3: Our team will review your request within 24 hours.
- Step 4: Once approved, we will arrange a Reverse Pickup from your address (subject to pin code availability).If your pin code is not serviceable for reverse pickup, we may request you to self-ship the product to our warehouse via a reliable courier. In this case, we will reimburse shipping costs up to ₹100.
Need help? Contact our support team at wibbloo.official@gmail.com within 48 hours of receiving your order.